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Head Teller Senior Specialist Saratoga Main Office
CompanySaratoga National Bank
Position TypeFull Time with benefit package
CitySaratoga
StateNew York
Requisition Code17.865
  
Job Description

Since 1988 Saratoga National Bank has been helping people in our communities with their financial needs. We are looking for the best and the brightest to provide outstanding service and build relationships while performing routine transactions for our customers.

We are looking for the best and the brightest to provide outstanding service and build relationships while performing routine transactions for our customers. As the Head Teller at our Saratoga Main Branch you will be responsible for performing a variety of customer service functions related to branch operations.  Oversee the daily operations on the Teller line.  Provide necessary support to Tellers and management to ensure that quality customer service is consistently provided and branch goals are met
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RESPONSIBILITIES:

  • Provide consistent, outstanding customer service by anticipating and reacting to customer needs; answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
  • Process transactions accurately and efficiently, including loan requests and Wire Transfers; open deposit accounts for customers; create or assist with creation of Teller work schedules
  • Lead and develop Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals
  • Buy and sell currency from the vault and contracted cash provider as necessary, ensuring that teller drawer cash limits and branch cash limits are not exceeded.
  • Provide training, support and guidance as appropriate to co-workers and customers.Direct problem resolution
  • Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate
  • Prepare or assist in preparing and submitting monthly reports accurately and punctually.Ensure that reports and logs are completed accurately and on time.
  • Oversee and adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments
  • Act in Branch Manager’s absence as needed

QUALIFICATIONS:

Education/Certifications:

  • Associates Degree or equivalent experience required.Bachelor’s Degree preferred
  • 4 to 6 years customer service experience required

Skills/Knowledge:

  • Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers and management
  • Strong supervisory skills
  • Proficient in Microsoft Windows and Microsoft Office Suite: Word, Excel and Outlook
  • Strong knowledge of bank products
  • Ability to achieve NMLS certification

Other:

Travel to various branches as needed; work rotating Saturday schedule

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Work Schedule
Monday - Friday 40 hour work week with a rotating Saturday schedule

If you are a returning applicant please take a moment to update your profile.
Contact Sandra Hoffis, 518.415.4579, with any questions about this posting.

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